My card couldn't be charged because of a temporary problem
Oops! My credit card didn’t go through because of a temporary problem. What happens next?
- Click Plans & Billing in the green navigation sidebar
- Scroll down to the Payment method section
- Click the blue retry current credit card now button
After 30 days without payment, your account will be locked. You’ll still be able to log in to update the billing information or retry the current card on file, but not enter time or run reports. No matter how long your account has been locked, you only need to pay one month’s billing in order to reopen it.